Sales & Outreach
Real callers. Real conversations . Real revenue.
RIVO’s telemarketing and telesales teams handle your inbound and outbound campaigns — vetted professionals, proven scripts, no bots, no auto-dialers.
- ⭐ Google 5-star rated
- 🏆 Guaranteed Lowest Cost
75%
Average cost savings vs US hiring
48hrs
Average hire time
0%
Hidden fees or setup costs
5★
Google & Clutch rated
Trusted by Growing Small Businesses
What US businesses say about RIVO BPO
Most outsourced telemarketing fails for one reason: the callers don’t sound like they belong to your business. RIVO fixes that by matching you with English-fluent, trained sales professionals who learn your product, follow your brand voice, and integrate directly into your workflow.
Whether you need outbound B2C calls, appointment setting, or a team to qualify inbound leads before they hit your CRM — we build the team, manage the quality, and report daily.
Trained on your product
Every agent goes through a structured onboarding using your actual sales material, scripts, and objection-handling guides before taking a single call.
English-fluent, not just English-speaking
Our South Asian talent pool includes professionals with neutral accents, strong communication skills, and real B2B/B2C sales experience.
No bots, no auto-dialers
Every call is made by a real human. This isn't a robocall platform — it's a dedicated sales team that works your hours and your territory.
Daily reporting, not monthly surprises
Call logs, connect rates, and conversion summaries delivered every day so you always know what your team accomplished.
Services Included
Everything your sales pipeline needs
Each RIVO BPO telemarketing team is built around your campaign type — whether you’re running outbound prospecting, managing inbound leads, or setting appointments at scale.
Outbound Cold Calling
Prospecting calls to targeted lists using scripts optimised for your offer. Agents handle objections, log outcomes, and escalate hot leads in real time.
B2B & B2C
Appointment Setting
Book qualified prospects directly into your calendar. Agents confirm meetings, send reminders, and reschedule no-shows so your closers focus on closing.
High-intent leads
Inbound Lead Qualification
Answer inbound calls, qualify leads against your ICP criteria, and route the right opportunities to your sales team before they go cold.
Warm inbound
Lead Qualification & Scoring
Agents follow a structured discovery script to assess budget, authority, need, and timing — so your CRM is populated with scored, sales-ready leads.
CRM-ready
Customer Follow-Up Calls
Post-purchase check-ins, renewal reminders, and reactivation calls that strengthen customer relationships and uncover upsell opportunities.
Retention & upsell
Survey & Market Research Calls
Structured outbound surveys for customer satisfaction, market feedback, or product research — with clean data delivered in your preferred format.
Data-driven
How It Works
From brief to first call in under a week
We handle the recruitment, vetting, training, and management. You get a team that’s ready to dial.
1. Discovery call — 30 minutes
We map your campaign: target market, call volume, hours, scripts, and CRM. Most clients are briefed and ready in one session.
2. Shortlist within 24–48 hours
Your Customer Success Manager presents pre-screened candidates matched to your campaign type and communication requirements. You approve — no interviewing required.
3. Script & system onboarding
Agents are trained on your script, objection-handling guide, and CRM workflow. We run mock calls before going live to ensure quality from day one.
4. Calls start, reporting begins
Your team starts dialing on your schedule. Daily reports land in your inbox — connect rates, outcomes, escalations, and next-day priorities.
Who It's For
Everything your Built for small teams that need a sales engine
RIVO telemarketing teams work best for businesses that have a proven offer but don’t have the internal capacity — or budget — to build a full in-house sales team.
Real estate & mortgage brokers
Outbound prospecting for listings, buyer leads, and refinance opportunities. Agents qualify on timeline, budget, and motivation before scheduling appointments.
Insurance agencies
Medicare, life, and P&C campaigns. Agents handle compliance-friendly scripts and transfer warm prospects directly to your licensed advisors.
SaaS & tech companies
SDR-style outbound for demo bookings, trial conversions, and churn-recovery calls. Agents integrate with Salesforce, HubSpot, or your preferred CRM.
Home services & contractors
Estimate follow-ups, seasonal campaign calls, and customer reactivation. Agents speak your customers' language and book directly into your scheduling system.
Financial services & loan brokers
Pre-qualification calls, lead follow-ups, and application status updates. Agents understand compliance requirements and sensitive financial conversations.
Any business spending $4k+/mo on a US caller
If you're paying US wages for outbound sales, RIVO typically cuts that cost by 75% — with the same or better quality, managed by a dedicated CSM.
Why RIVO
What makes this different from any other outsourced call center
RIVO virtual assistants are matched to the hours your business actually runs on — wherever that falls in the day
75%
Lower cost than a US sales hire
A full-time US telemarketer costs $3,500–$5,000/mo. RIVO’s dedicated callers start at a fraction of that — with no employer taxes, no benefits, no overhead.
One
Dedicated CSM who owns your account
Not a help desk. One Customer Success Manager handles your match, onboarding, ongoing performance, and any changes — you always know who to call.
48
From enquiry to first call
Pre-screened agents are shortlisted within 24–48 hours. Most clients have their team trained and dialing within the same week.
100%
Replacement guarantee
If an agent isn’t performing, RIVO finds a replacement at no additional cost. No negotiations, no awkward exit conversations — we handle it.
ZERO
Hidden fees or setup costs
The price you agree is the price you pay. No platform fees, no onboarding charges, no contract lock-in. You can scale up or down as your campaign evolves.
Daily
Reporting, not monthly surprises
Call logs, connect rates, and outcome summaries delivered every day. You always know exactly what your team did — and what’s planned for tomorrow.
Built For Your Region
Shift hours matched. to your business, not the other way around
Pick the team size that fits your campaign. Every plan includes a dedicated account manager, daily reporting, and a free replacement guarantee. Scale up anytime.
1 Dedicated VA
$500/mo
- Cold Calling (Outbound)
- VAs included: 1
- Appointment Setting
- Lead Qualification & Scoring
- Dedicated Account Manager
- Reporting (Daily, weekly & monthly)
Team of 5
$2,500/mo
- Cold Calling (Outbound)
- Inbound Call Handling
- Appointment Setting
- Lead Qualification & Scoring
- Dedicated Account Manager
- Reporting (Daily, weekly & monthly)
Team of 10
$7,500/mo
- Cold Calling (Outbound)
- VAs included: 1
- Appointment Setting
- Lead Qualification & Scoring
- Dedicated Account Manager
- Reporting (Daily, weekly & monthly)
- Multi-Campaign Management
Lead bonus is paid per qualified appointment booked and confirmed. All plans are billed monthly with no long-term contract. Campaign resources (scripts, lists, CRM access) are supplied by the client.
FAQ
Common questions, we get before every engagement
Will the callers sound like they're from a call centre?
No. RIVO agents are selected specifically for neutral accents, clear communication, and the ability to hold a natural conversation. They’re briefed on your brand and trained to represent you — not read from a generic script.
Do I need to provide scripts?
Ideally yes, but we can help you build them. RIVO has script frameworks that work across industries — your CSM will refine the approach with you before agents start calling.
What hours do the agents work?
Your hours. Agents are matched to your timezone — US, UK, Australian, or Canadian business hours — with shift schedules confirmed during onboarding.
Can I monitor calls?
Yes. Call recordings, live listen-in access, and daily activity logs are all available. You maintain full visibility into every interaction your team has on your behalf.
What CRMs do agents work with?
Our agents are familiar with Salesforce, HubSpot, Zoho, Go High Level, and most major CRMs. If you use something less common, we’ll ensure the agent is trained before they start.
Is there a minimum commitment?
No long-term contracts. RIVO operates on flexible monthly billing — you can scale hours up or down, pause a campaign, or end the engagement with reasonable notice.