Client Success Manager – Call Center Job in Dhaka | RIVO BPO

RIVO BPO is hiring a Client Success Manager to join our growing team in Dhaka. This is an excellent opportunity for a strong English communicator who enjoys working with clients, managing relationships, coordinating with internal teams, and ensuring client satisfaction.

Job Details

Position: Client Success Manager
Vacancies: 10
Gender: Male/Female
Location: Dhaka
Shift: 9:00 PM – 6:00 AM
Job Type: Full-Time

Job Responsibilities

• Communicate professionally with clients from the USA and Canada.
• Build and maintain strong, long-term client relationships.
• Understand client requirements and ensure their needs are properly addressed.
• Follow up with clients regularly and provide timely updates.
• Coordinate with internal teams to ensure smooth project execution.
• Handle client questions, concerns, and requests professionally.
• Monitor client satisfaction and identify areas for improvement.
• Prepare and maintain accurate client records and reports.
• Track project progress, deliverables, and client feedback.
• Help resolve issues and ensure a positive client experience.
• Support client retention and identify opportunities for business growth.

Qualifications

• Excellent English communication skills, both spoken and written.
• Strong interpersonal and relationship-building skills.
• Previous experience in client management, customer service, sales, BPO, or a related field is preferred.
• Comfortable communicating with international clients.
• Strong problem-solving and decision-making skills.
• Ability to multitask and stay organized.
• Self-motivated, responsible, and professional.
• Ability to work independently as well as part of a team.
• Basic knowledge of MS Word, Excel, Google Workspace, Browsing, and Email.
• Willing to work night shifts.

Salary & Benefits

• Monthly Salary: Tk. 15,000 – 25,000+
• Exclusive Sales Commission: Tk. 3,000 – 20,000+
  • QC Passed Lead Bonus
  • Sales Qualified Lead Bonus:
  • Sold Service/Product Bonus
• Attendance Bonus: Tk. 2,000
• Transportation Allowance: Tk. 1,500
• Festival Bonus: 2 bonuses per year
• Weekly Holidays: 2 days
• Free Dinner: After completing your first month with us
• Tea & Coffee: Available at the office
• Company-Sponsored: Tours and parties
• Guaranteed: On-time salary payment
• Salary Review: After 6 months based on performance

Growth Opportunity

Perform well and earn the opportunity to grow into a Senior Client Success Manager, Team Lead, or Operations Manager role.

At RIVO BPO, we believe in promoting based on performance, skills, and results — not seniority.

Who Should NOT Apply for This Job

• Anyone who is not confident communicating in English.
• Anyone unwilling to work night shifts.
• Anyone who is not punctual or has frequent attendance issues.
• Anyone looking for a short-term or part-time position.
• Anyone uncomfortable communicating with international clients.
• Ready to Build Your Career?

If you have excellent English communication skills, strong relationship-building abilities, and a passion for working with international clients, apply now for the Client Success Manager position at RIVO BPO.

Join RIVO BPO and build a rewarding career in the international BPO industry.